Innovation
Flores pioneered the use of a unique email protocol several years ago, e-status, to keep participants informed on a real-time basis about their claims and account information. This powerful tool notifies participants when claims have been received, entered and paid as well as notifying the participant if there is a problem with his submission all within 24 hours of receiving a claim. This integrated email engine also provides election confirmations, 60-day use-it-or-lose-it notices, run out reminders and other important information regarding participant accounts. This use of proactive technology eliminates the “black hole” mystery that is prevalent in our industry. Access to real-time information provides peace of mind for our participants.
Service
At Flores we believe and are firmly committed to service excellence. Our philosophy is to make each person within our organization accountable to our clients and their participants. Our service model is built around a “client centered approach” that reflect our desire to be responsive, pro-active and accountable in serving the reimbursement plan needs of our clients. Our reputation has been crafted around our ability to exceed the expectations of our clients by employing a dedicated staff of professionals, the use of innovative technology and the ongoing motivation to be recognized as the leader in the field of reimbursement account administration.
Integrity
The ability to deliver results in a thoughtful, professional and pro-active manner distinguishes the Flores service model. The underlying principle of handling our service with integrity is paramount to our success. Our commitment to “doing things right” is inherent in our audit procedures, systems and dedication to making our service user-friendly. The sincerity in which we approach our business reflects the values, principles and people that have made us the national leader in reimbursement plan administration.
Technology
The ability to make technology easy to use and proactive have long been trademarks of Flores. From innovations such as our e-status protocol to our integrated web application, flores247.com, we have taken the leadership position in system design and performance. Both the Client and their participant’s benefit from the technology we have devised to deliver information that is timely, accurate and useful. Our proprietary technology allows us to be nimble, responsive and judicious in providing real-time data to our end users. The result of the superior application of technology to a streamlined reimbursement process is complete client satisfaction.
Doing Our Part
We are proud to say that we have been “GREEN” for years! Through the use of our e-status protocol and unique paperless fax imaging system, we were green before it was the trend. The amount of wood we have saved amounts to thousands of trees a year. Our commitment to superior customer service through the use of innovative technology has yielded, as a byproduct, an ecologically friendly work place at Flores. Creating a state-of-the-art reimbursement platform has placed Flores in a leadership position both in service and in protecting our environment.
