FLORES is a national leader in Flexible Spending Account Administration because reimbursement programs are our primary focus. Our goal is to meet the evolving needs of our clients by combining pro-active customer service with leading edge technology. How do we stack up with other administrators? Please compare the services offered by FLORES which are included in our monthly administration fees.
Proven track record of Service Excellence; 99% yearly retention rate
National Leader; serving clients in 32 states and participants in all 50 states and internationally
Financially Stable
Turnkey installation including employee communication/videos and enrollment materials
Enrollment meetings by FLORES personnel or by video
Internet and IVR enrollment options available at no additional charge
Electronic data exchange with client payroll confirming contribution dollars
Automatic direct debit of claims funds
Daily claims processing
Reimbursements released according to predetermined schedule (weekly, bi-weekly, or daily)
Claims accepted via toll-free fax
Direct Deposit of Reimbursements or Checks Mailed Directly to Participant's homes
24/7 access to account information including pending claim status through toll-free voice service and password-protected internet site, Flores247.com.
Guaranteed 48 hour claim adjudication turn-around-time
Downloadable customized reimbursement forms on Flores247.com internet site
On-line and on-demand reporting for clients via Flores247.com site
Dedicated account manager whose name appears on all correspondence to participants
Toll-free customer service line to access account manager
E-mail "receipts" and notices to participants throughout claim process
Toll-free technical support for clients
Non-discrimination testing services performed annually and as required at no additional charge
Sixty (60) day Use-It or Lose-It Statement generated via e-mail and/or US mail
End of Year Participant Recaps available on Flores247.com site
End of Year Company Financial Recap report and information necessary for the Company to prepare the annual 5500 report
Optional signature-ready Form 5500 preparation for an additional fee
