-- I thought you'd like to hear feedback from one of our
employees about your processes. They love you guys! RS
-----Original Message-----
I wanted to mention how well Flores does on the FSA reimbursements. They image
everything so they don't even want hardcopies..faxes work out fine, they email
you when they receive the fax, when they start the check processing and when the
electronic deposit happened to the account. I have had these FLEX accounts at
most companies but never had one that worked this smooth. just thought I would
provide some feedback .JJ
-- Just another confirmation that our company made the right
decision. Keep up the good work. PT
-----Original Message-----
I just wanted to provide some feedback to you on my experience so far in the dependent
care flexible spending program. Flores & Associates has done a great job.
My account information was available on the internet early in the month and was
completely accurate. They also disbursed my deducted contributions very soon after
receiving and sent the attached message as well as a notice to my home. The customer
service they are providing is very much appreciated. BG
-- Good morning! How are you? Thank you again for providing
such great service - in the land of benefits it is such a joy to work with a group
like Flores that has such a stellar reputation with everyone involved - you know
how rare that is! MS
-- I just had to let you know that we have been getting some
great comments about Flores & Associates from our employees. They think you
are great. They like the fact they can communicate with you about their claims
and how fast you process claims. Thanks for the great service. JB
-- I can't say enough good things about your service. I received
two e-mails from employees last week that praised the change and an employee in
our accounting group stopped me in the hall to sing your praises. I would be glad
to be a reference for you at anytime! JJ
-- Mario - I wanted to thank you for our first year of great
service from Flores & Associates. Our employees have appreciated this benefit
being available to them, and I have heard only positive remarks about the system
of faxing in claims, and the quick response. For my part as administrator, Kim
is a gem. She's always available, cheerful and helpful, which makes my job easier.
Looking forward to this year with you as well. Thanks - BW
-- As Always, your customer service is exceptional. I don't
know how your company does it, but I couldn't ask for quicker or more professional
service! TY
-- I had FSA accounts at three companies/providers now and
I must say yours is by far the best. TC
-- I would like to commend Flores Associates for being the
most efficient office I have ever worked with. The timely and accurate manner
in which you handle every submittal is unbelievable and I can only say thanks.
ASL
-- I've been meaning to send you this email for months
now and since I had a few free minutes I wanted to quickly type
this out before something comes up and its months before I send
it. : I just wanted to let you know how much I appreciate your
company's "customer service". The Flores website is
so easy to use... - it gets the message across and the information
is very easy to find. Don't change a thing! I love the emails
you send me after you receive my contribution and I also like
the way I can go on-line to see my latest account information.
Every time I have had a question, the answer has been quickly
and correctly answered. Keep up the good work (I only wish my
company could do as well when it comes to serving the employees
w/ information).....It's so refreshing to work w/ you folks......you
do what you do very well........NP
-- FYI --- this service, the email notification of the status
of my claim is AWESOME! To be notified of all steps along the way is very, very
helpful; whomever came up with this idea deserves the rest of the day off. CK
-- Dear Mr. Flores - I am writing just to let you know how much
I appreciate the excellent attitude and follow-up consistently displayed by your
employee, Ms. Kellie Fitzgibbon. Her approach and professionalism are outstanding.
She is prompt, fair, accurate and efficient. She inspires trust. It is a pleasure
working with her. Many thanks. RC
-- Just wanted to say this is a wonderful system of letting us
know the status of our account! It's the most efficient thing I've ever seen!!!!
T&KM
-- Today I actually know that you got my requests, where they stand, and when
I should expect to get paid. Because of the internet, many compan ies would have
us believe this is the norm now. It's not - it's VERY out of the ordinary. CB
-- Dealing with you and your company is a sheer pleasure. Everyone
should take a lesson from you on customer service. TK
-- Thank you for the expedient response. We need the money. The email follow-up
is exceeded my expectation. DV
-- I've never had anything run so smoothly and keep me so informed. DB
-- Thanks for explaining my options. I have already filed the Direct Deposit form
with you and your emails have confirmed receipt and filing with the bank. Next
I will download the "No Wait" form and get that to you as soon as possible.
CR
-- I was just in your web site this a.m. and noted I didn't give you my email
address. I updated my file this morning and you've used the information already.
SD
-- I think it would be hard for any other company that provides services such
as your to beat your performance. Great Job!!! CM
-- Thank you very much for the updates. I'm sure this is an automatic system,
but I wanted to let your company know that I feel this is a wonderful improvement.
Thank you for the effort at increasing customer satisfaction. It has been quite
effective. KD
-- Receiving this email is very nice. It saves us time and eliminates and guessing.
My family has always been very satisfied with the service we receive from your
organization and this only makes us happier. Thanks again. JD
