Flores & Associates, LLC was founded in 1986 to provide Human Resources consulting services such as compensation, benefits and selection to a broad cross section of small to mid-sized companies throughout the Southeast. The company has evolved over the last thirty+ years from its Human Resources consulting roots into a national leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. Driven by our mission to achieve complete customer satisfaction and to gain expertise and improve our core competencies, Flores has been uniquely transformed from a generalist organization into a specialty services firm focused on consumer-based employee reimbursement programs and COBRA/Direct Bill services.
Our goal is to meet the needs of our clients by combining proactive service with leading edge technology. Long before the buzzwords of B2B (business-to-business) and B2E (business-to-employee) were circulated, Flores developed web-based services as part of our commitment to service excellence and in response to client feedback. In our quest for solutions based upon innovative proprietary technology and in partnership with our clients, Flores continues to improve our browser-based systems and develop mobile application solutions to meet the demands of our participants and clients. The bottom line is that we are in to results not buzzwords. Our mission continues to be complete client satisfaction, and our 97% client retention rate is confirmation that we are on the right path.