History
Flores & Associates, LLC was founded in 1986 to provide Human Resources consulting services such as compensation, benefits and selection to a broad cross section of small to mid-sized companies throughout the Southeast. The company has evolved over the last thirty+ years from its Human Resources consulting roots into a national leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. Driven by our mission to achieve complete customer satisfaction and to gain expertise and improve our core competencies, Flores has been uniquely transformed from a generalist organization into a specialty services firm focused on consumer-based employee reimbursement programs and COBRA/Direct Bill services.
Our goal is to meet the needs of our clients by combining proactive service with leading edge technology. Long before the buzzwords of B2B (business-to-business) and B2E (business-to-employee) were circulated, Flores developed web-based services as part of our commitment to service excellence and in response to client feedback. In our quest for solutions based upon innovative proprietary technology and in partnership with our clients, Flores continues to improve our browser-based systems and develop mobile application solutions to meet the demands of our participants and clients. The bottom line is that we are in to results not buzzwords. Our mission continues to be complete client satisfaction, and our 97% client retention rate is confirmation that we are on the right path.
Today, we have developed a national client base that numbers over 2,500 companies serving over 550,000 employees in all 50 states and several foreign countries through the use of our innovative technology. The services that we have developed and implemented for our clients cover the spectrum of Benefits Management and Communication.
Our goal is to meet the needs of our clients by combining proactive service with leading edge technology. Long before the buzzwords of B2B (business-to-business) and B2E (business-to-employee) were circulated, Flores developed web-based services as part of our commitment to service excellence and in response to client feedback. In our quest for solutions based upon innovative proprietary technology and in partnership with our clients, Flores continues to improve our browser-based systems and develop mobile application solutions to meet the demands of our participants and clients. The bottom line is that we are in to results not buzzwords. Our mission continues to be complete client satisfaction, and our 97% client retention rate is confirmation that we are on the right path.
Today, we have developed a national client base that numbers over 2,500 companies serving over 550,000 employees in all 50 states and several foreign countries through the use of our innovative technology. The services that we have developed and implemented for our clients cover the spectrum of Benefits Management and Communication.
Vision
Customer Service Philosophy
Our customer service philosophy is to
make each position at Flores & Associates accountable to the client. The vertical integration of duties permits us to be flexible and provide cross-training to meet the needs of all of our clients and provide them with their own personal contact.
Silent Systems with Proactive Support
We provide silent systems with proactive support. Being customer-focused means you will not reach a phone-tree when you call Flores. We blend technology together with our people to create “high-tech and high-touch” results that leave clients and participants feeling well served by our team.
Client, Participant and Employee Satisfaction
Word-of-mouth communication drives our growth. The comments from clients, participants, employees, brokers and vendors contest to the results of our efforts and serve as testimony to the service you can expect, whether you are new in any of these roles at Flores.
Innovation
Flores is innovative in their products and services. We pioneered the use of e-status, a unique email protocol to keep participants informed on a real-time basis about their claims, reimbursements and account information all within 24 hours of receipt of the claim. Access to real-time information provides peace of mind for
our participants.
Service
Flores believes and is firmly committed to service excellence. Our reputation has been crafted around our ability to exceed the expectations of our clients by employing a dedicated staff of professionals, the use of innovative technology and the ongoing desire to be recognized as the leader in the field of reimbursement account administration.
Integrity
The underlying principle of handling our service with integrity is paramount to our success. Our commitment to “doing things right” is inherent in our audit procedures, systems and dedication to making our service user-friendly.
Technology
The ability to make technology easy to use and proactive, have long been trademarks of Flores. From innovations such as our e-status protocol and our Flores Mobile app to our integrated web application, flores247.com, we have taken the leadership position in system design and performance. The result of the superior application of technology to a streamlined reimbursement process yields complete client satisfaction.
Results
The quality Flores delivers is described
as efficient, accurate, thorough, helpful, refreshing, and professional. We allow the firm to grow based on continuously reviewing our ability to maintain a high degree of quality for existing clients, participants and our employees.
Leadership
Facility
Our modern facility in Charlotte, NC on South Church Street in the historic South End District was designed to reflect the bold vision that Flores brings to the clients we serve. The design elements reflect the clean, precise and symbolic nature of our technology that integrates seamlessly with the human element that has propelled Flores to its place as a industry leader. The structures reflect the efficiency, professionalism and individuality that our clients have come to expect from Flores. This LEED Certified Silver facility allows us to showcase our processes, technology and staff. We are proud of our home and we hope that this commitment to our mission is shared by the clients we serve.
OUR EXPANDING CAMPUS CONTINUES GREEN
The Flores office complex consists of our original 21,000 square foot structure completed in 2010, our 7,500-square foot Fitness Center and our latest 18,000 office expansion christened in 2017, Our staff enjoys a comfortable, collaborative work space that reflects our culture and desire to show we care. Our initial goal of increasing our 'green' approach by building an innovative, Silver LEED building to house our Charlotte staff has transcended throughout the additions we have made to our original structure. Our facilities have been designed beautifully and with the proper attention given to every detail to ensure a positive work environment. The building earned points for its certification by being an infill development, emphasizing natural light, installing solar collectors and including a roof top garden, employee showers and a fitness facility. There was also special attention given to save the large oak trees on the site. Many of the elements used in the interior of the building are made from recycled materials (i.e. cork flooring, sunflower seed surfaces). We are extremely proud of our office complex and the practices that have developed within our firm to give back to our environment.
Resource Center
Ready-to-use tools to help you make the most of your Flores benefits.
